Understanding the Person-Centred Care Approach
- Andy Bading
- Oct 6
- 3 min read
When it comes to support for people with disabilities or aged care needs, I believe the best care is the kind that respects each person’s unique needs and preferences. This is where customised care services come in. They focus on the individual, not just the condition or diagnosis. In this post, I want to share what I have learned about this approach and why it matters so much for people in Northern Tasmania.
Why Customised Care Services Matter
Customised care services are all about tailoring support to fit the person. This means looking beyond medical needs and considering what makes someone feel comfortable, happy, and respected. For example, some people might prefer to have their meals at certain times or enjoy specific activities that bring them joy. Customised care respects these choices.
In Northern Tasmania, where communities are close-knit, personalised care helps people stay connected to their homes and local culture. It also supports independence, which is important for wellbeing. When care is customised, it can improve quality of life and reduce feelings of isolation.
Here are some key benefits of customised care services:
Respect for individual preferences
Better communication between carers and clients
More effective support plans
Greater independence and confidence
Stronger community connections

How Customised Care Services Work in Practice
Customised care services start with listening. Care providers spend time getting to know the person, their history, likes, dislikes, and goals. This helps create a support plan that fits their lifestyle.
For example, if someone enjoys gardening, their care plan might include time outdoors tending to plants. If another person prefers quiet activities, their support might focus on reading or listening to music. The key is flexibility and respect.
Care teams also work closely with families and other support networks. This ensures everyone is on the same page and the person’s needs are met consistently. Regular reviews help adjust the plan as needs change.
Some practical steps in customised care include:
Initial assessment with the person and family
Setting clear, achievable goals
Creating a flexible support plan
Ongoing communication and feedback
Adjusting care as needed

What is the approach to patient centered care?
The approach to patient centered care focuses on treating the person as a whole, not just their illness or disability. It means involving them in decisions about their care and respecting their values and preferences.
This approach encourages open communication and shared decision-making. It helps build trust between the person and their care team. When people feel heard and valued, they are more likely to engage in their care and feel satisfied with the support they receive.
In practice, this means:
Asking the person about their goals and concerns
Providing clear information to help them make choices
Supporting their independence and dignity
Coordinating care across different services
Being sensitive to cultural and personal differences
This approach is especially important for people with disabilities and aged care needs. It helps ensure that care is not one-size-fits-all but truly personalised.

How the person-centred care approach Benefits Northern Tasmania
Northern Tasmania has a unique community with specific needs. The person-centred care approach fits well here because it values local connections and individual stories.
For people with disabilities or aged care needs, this approach means they can stay in their homes longer and enjoy familiar surroundings. It also means care providers understand the local culture and environment, which helps build trust.
Engaged Support Services is committed to delivering this kind of care. They focus on evidence-based practices and continuous improvement. Their goal is to reach more people in Northern Tasmania and provide support that truly makes a difference.
Some ways this approach benefits the region include:
Supporting ageing in place
Reducing hospital admissions through better care
Enhancing social inclusion and community participation
Providing specialised services tailored to local needs
Tips for Choosing Customised Care Services
If you or a loved one needs support, choosing the right care service is important. Here are some tips to help you find customised care that works:
Look for providers who listen and involve you in planning
Check if they offer flexible and personalised support options
Ask about their experience with local communities
Find out how they handle changes in care needs
Read reviews or ask for references
Ensure they follow best practices and evidence-based care
Remember, good care is a partnership. You should feel comfortable asking questions and sharing your preferences. The right provider will respect your voice and work with you every step of the way.
I hope this post helps you understand why customised care services and the person-centred care approach are so important. They put people first and make sure support fits each individual’s life. If you want to learn more about how this works in Northern Tasmania, I encourage you to explore local providers who share these values. Together, we can build a community where everyone gets the care they deserve.
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